Before your first conversation.
You don’t need to have the process figured out. These details can help the office answer initial questions:
- The location where care would be provided.
- The name of the physician or provider involved in care.
- Your health plan and questions about benefits.
- Any planned discharge date or referral you want to discuss.
Ask how to share referral documents or medical records through the agency’s appropriate channel.
Understanding the first visit.
After a referral is accepted, the agency evaluates the patient’s needs and works with the ordering provider on the care plan. Ask who will visit, what the visit will involve, and how scheduling and follow-up will work.